Terms & Conditions for Services Provided by Fur Get Me Not

Fur Get Me Not’s mission is to improve the wellbeing and mental health of dogs. This means that

we will always attempt to provide the right advice and type of service ensuring to never proceed

in a way that we believe would be damaging to your dog’s wellbeing.

We are qualified behavioural trainers which means we will always put your dog’s mental health

and physical health first which may mean that our advice may be di?erent from what you may

have expected.

We have a strict no change of mind policy. We also do not o?er refunds under any circumstances

unless we have specifically o?ered you a online trial session. We do however try and be as flexible

as possible to provide a service to you that works with your circumstances, however can not o?er

refunds due to being a small appointment based business. You can reschedule appointments if

you give us a minimum of 72 hours notice.

You acknowledge that we only o?er online services and all sessions will be done via phone or

zoom link or other technology as negotiated.

You recognise that there is some degree of risk attached to any treatment or behaviour training

process. You have discussed any concerns you may have with us in advance. You hereby absolve

this facility, Cassandra Roland, sta? from all actions, arising directly or indirectly from services.

You shall indemnify all sta? and the business and/or any other party against any loss, damage or

injury against which you/or any other party might su?er directly or indirectly as a result of your

dog or yourself attending a consultation, classes or private training sessions with any of our sta?.

You accept responsibility for the actions and behaviour of any other people who attend the

session, consultations or private training sessions with you.

You understand that for the accuracy of case records, we may voice and/or video record the full

or parts of the consultation or class. This information remains in the possession of Fur Get Me Not

and will only be used for training and reference purposes or referral.

You acknowledge that any product recommendations are made with best of intentions based on

anecdotal evidence and that Fur Get Me Not cannot make any guarantees as specific outcomes

for your pets.

You take full responsibility for your pet’s behaviour prior to, during and after working with Fur Get

Me Not.

You agree to always “err on the side of kindness” with all methods and interactions with your dog.

This means you will not use any techniques or equipment that will cause your dog any pain,

discomfort or fear. That means No shock, No pain, No choke, No fear, No physical force, No

compulsion based methods are ever employed to train or care for your pets.

We can help you address the underlying emotion through our private behavioural consultation

package. Our priority is your dog’s wellbeing. We believe that addressing your dog’s mental

health is far more important than tricks, manners or obedience. In fact, your dog cannot

e?ectively learn if they do not have optimal mental health.

You will receive a text message with as much notice as possible if a session needs to be

rescheduled. You will not be o?ered a refund as your session will just be delayed to another date

no refunds will be o?ered.

During our Behaviour Consults and Assessments we spend a lot of time making sure we really

understand your dog. This includes taking a detailed history and understanding the dog’s genetics

as well as the learning and environment that your dog has been exposed to.If your dog is experiencing a behavioural concern, we may not do as much “training” as you may

expect as we will be focused on addressing the underlying emotional state to ensure lasting

change and e?ective assessment and treatment.

We may refer you to a behaviour vet. Don’t worry if we do as your time with us will have not been

wasted. We have a relationship with a behavioural vet so that we can pass on our assessment

and advice to, which will help you get the most out of your session with them.

We won’t provide any quick fixes. Once a behavioural issue has developed there are,

unfortunately, no quick fixes. No modern behavioural trainer should be recommending any quick

fixes as this would just be a band-aid and potentially cause long term damage.

We stand by our advice and if we believe it would be detrimental to your dog’s mental health to

proceed with any training or behaviour modification, we may require you to seek the assistance of

a specialist to proceed.

Unfortunately, dogs cannot sit down and tell us about their trauma, experiences or thoughts. This

means treating behavioural issues can be complex and, although we can usually give a pretty

accurate assessment of what we believe is going on and the best course of action early in the

assessment, at times this may change based on further information and how your dog specifically

responds to our initial advice. As such we can not o?er any guarantees.

During private training you will disclose all information regarding your pet’s past and present. This

information is vital to being able to fully assess your situation and make the correct assessment.

You agree and understand that you are required to still complete this pre-session questionnaire to

assist me in my preparation minimum 24hrs prior to the appointment. If you do not complete the

required questionnaire your session will be cancelled and you will be charged a late cancellation

fee of 50% of the session fee.

You give permission for Fur Get Me Not to contact your designated GP Veterinarian(s) and

Behavioural Veterinarian to give and request clinical histories with the purpose of ensuring

everyone who sees your pet regularly is up to date with the recommended treatment plan.

You acknowledge that you have read these conditions and hold yourself bound thereto.